The scenario is simple: You have either approached me or have read something that I’ve written where I have provided a referral to someone, who I have worked with in the past and who I know, provides high quality development and/or design work. Based on my recommendation – you approach this person and you enter into an agreement with them and they start work on your project.
Then it all goes down hill from there.
You write to me and tell me about your experience with the person I referred you to. Poor customer service. Deliverables weren’t what you expected/wanted/asked for. Product was not completed as agreed. The product, itself, has a few glitches that you’re now being asked to pay for the fix on. The list of items is seemingly endless.
I end up feeling responsible and bad for providing the referral in the first place. However, as stated, this person is someone with a long reputation for good, solid, quality work – not the least of which are projects I’ve worked with said person on, in the past. Yet, I still feel guilty/bad/at fault. If I had the skills to be able to finish off where the other person left off – I may have considered taking a looksee.
Instead – I provide you with a few suggestions you can try, in your communications with the other, in order to come to a, mutually, satisfactory end, and express my regret that you’ve had such a negative and frustrating experience.
Would you, as one business owner to another, share this interaction with the developer/designer in question, in the name of trying to be helpful? Or would you stay out of it because there are surely other sides to the story that you are unaware of and it’s not really your place to stick your nose in it.
If you were the professional in question – – the one I referred this person to .. would you want to know?
Lord knows, none of us are perfect out here. We do the best we can and try to achieve that perfect balance of zen when it comes to doing business in whatever our chosen field. Sometimes we falter. Plus, there are always three sides to every story — Yours, Theirs and (somewhere in the middle) the Truth.
Late night ponderings over here..thoughts?